#KnowYourProduct

1) How do you cancel an order?

Dial *120*542# and override the previous order while creating a new one

2) What is mobile signup?

It is the process of linking a cell phone number to a Textacash card, done by recipient

3) What is the Textacash USSD code?

*227#

4) Who can obtain a textacash card?

Anyone 18 years and older who has a valid proof of ID

5) What percentage is cash withdrawal with the Textacash card?

1% of amount withdrawn. Customers must be advised that swiping the card or using mobile banking is the least expensive way to transact

6) What is a duplicate registration?

Registering a customer twice, normally happens after a mistake is made when entering the cell number  

7) What Exchange rate does Mama use?

Mama uses the bank rate, we buy in bulk and pass that saving on to our customers 

 
8) Which currency is money received in Zimbabwe

US Dollars only

9) Which reference number is used to make payment

The cell phone number the person who created at the order 

10) How long does an order take before it expires

48 hours