Objection Handlers

How to Handle Objections like a Pro!

Mama understands that some customers will take a little more convincing than others. A-Team players listen well to their customers concerns and have well constructed, confident responses to help their customers make the right decision, which is to register and send money with the Mama.

Below are audio files of the most common objections and the responses to put your customers at ease:

1) If a customer says something along the lines of; "I will think about it", "I need to speak to my partner first", "leave the forms with me and I will get back to you when I am ready". This is what we call a smoke screen objection i.e. there is a real objection and you need to draw it out of the customer.

Use the Face-Saver to draw out the real objections.
https://soundcloud.com/mama-money/face-saver

2) Customer says they don't want to show you their payslip.

https://soundcloud.com/mama-money/i-dont-want-with-my-payslip

3) Customer doesn't want their recipient to de-link Mukuru card in Zim.

https://soundcloud.com/mama-money/delinking-mukuru-card?in=mama-money/sets/objection-handlers

4) Customer says they transfer money with Kawena.
https://soundcloud.com/mama-money/i-use-kawena

5) Customer questions if e-banking is safe and secure.

https://soundcloud.com/mama-money/internet-banking-1?in=mama-money/sets/objection-handlers

6) Customer asks about Textacash charges in Zim.
https://soundcloud.com/mama-money/textacash-charge

7) Customer says they have a Mukuru card and ask if they can use that card to transact with Mama Money.

https://soundcloud.com/mama-money/mukuru-bank-card

8) Customer wants to know where our offices are.

https://soundcloud.com/mama-money/where-are-your-offices?in=mama-money/sets/objection-handlers